Nuvei restricts processing refunds and credits. The table below describes Nuvei’s credit and refund policy and various filters that may appear if you exceed the credit limit.
|Filter Error Name||Filter Code||Description|
|Credit Count Exceeded CCC Restriction||1137||Under Visa International regulations, fraud refunds and non-CFT credits may be processed up to a limit of 5% out of the total sales count of the merchant since the start of the calendar month.
Note: This filter is only applied to clients in the Gaming industry.
|Credits Total Amount Exceeds Restriction||1124||Nuvei’s policy sets the credit limit for every account at a total of 100% of the total sales amount over the previous 7 days regardless of credit type.
When the credit restriction is exceeded, transactions are rejected according to the filter error ‘1124: Credits total amount exceeds restriction’.
The calculation for credit restriction is based on 100% of your positive sales amount over the previous seven days minus any current credit balance.
|Example: Assume that from 1/1 at 21:00 until 1/8 at 21:00 the positive balance (approved sales) was $1,000.|
|Assume that credit transactions processed during the same period amount to $400.|
|Then, the allowed credit at the designated time of 1/8 at 21:00 is:|
|1,000*100% – 400|
|1,000 – 400|
|Limit Exceeding Amount||1127||
Mastercard OCT limit is 50,000 Euros or the appropriate currency equivalent per transaction.
Under Visa International regulations, Non-money transfer OCTs can be processed up to an equivalent amount of 50,000 USD per credit card per day. Refer to the following table:
|Note: This filter is only applied to clients that have an active CFT Merchant Identifier (MID).|
|Credit Amount Exceed Total Charges||1106||This error is activated when processing fraud credit and the amount of the credit is higher than the initial transaction amount. It can also occur when processing credit on transactions that were already credited, and the total amount of the credits is higher than the initial sale transaction amount.|
|Credit Amount Exceeds Ceiling||1126||This error occurs when the amount of the credit sent is higher than the permitted amount set on Nuvei’s systems, per single credit transaction per merchant.|
|For example, a system limitation of 10,000 USD for a single credit transaction for a specific merchant.|
Below you can find the CFT restricted countries for Visa in the Gaming Industry.
Please note that Visa supports OCT for all countries in all other industries; however, it still depends on the issuer bank whether the BINs are supported.
- Burkina Faso
- Cape Verde
- Cote Divoire
- El Salvador
- Lao Peoples Democratic Republic
- Puerto Rico
- San Marino
- Sri Lanka
- Tanzania, United Republic of
- Trinidad and Tobago
Below you can find the OCT supported countries for Mastercard in the Gaming Industry.
Please note that Mastercard supports OCT for all countries in all other industries.
- Czech Republic
- San Marino
- United Kingdom (including the Channel Islands & Isle of Man)