Nuvei restricts processing refunds and credits as per internal refund policy. There may be various filters that appear if you exceed the credit limit.
For every account, Nuvei’s policy sets a credit limit equal to 100% of the total sales amount over the previous 7 days regardless of credit type. The response you would get once you pass the limit: “Credits total amount exceeds restriction”.
The calculation for the credit restriction is based on 100% of your positive sales amount over the previous seven days minus any current credit balance.
Assume that from 1/1 at 21:00 until 1/8 at 21:00, the positive balance (approved sales) was $1,000. Assume that credit transactions processed during the same period amount to $400.
Then, the allowed credit at the designated time of 1/8 at 21:00 is:
1,000*100% – 400
1,000 – 400 = 600
When reaching the above-mentioned restriction, you have two options:
- To wait for new sales to arrive, which increases your credit amount and only then to process the refunds.
- To contact your account manager or the Risk Department requesting an increase of the credit amount in accordance with your balance.
This error is activated when processing fraud credit and the amount of the credit is higher than the initial transaction amount. It can also occur when processing credit on transactions that were already credited, and the total amount of the credits is higher than the initial sale transaction amount.
This error occurs when the amount of the credit sent is higher than the permitted amount set on Nuvei’s systems, per single credit transaction per merchant. For example, a system limitation of 10,000 USD for a single credit transaction for a specific merchant.
The OCT limit is 50,000 euros or the appropriate currency equivalent per transaction. The response you receive once you pass the limit: “Limit Exceeding Amount”.
Under Visa International regulations, non-money transfer OCTs can be processed up to an equivalent amount of 50,000 USD per credit card per day. For more details, please refer to the table below.
The response you receive once you pass the limit: “Limit Exceeding Amount”.
|OCT Transaction Type||Time Period|
|Domestic / Intra-EEA||150 transactions or USD 250,000||250 transactions or USD 600,000||750 transactions or USD 1,250,000|
|Inter-Regional||30 transactions or USD 50,000||50 transactions or USD 100,000||150 transactions or USD 200,000|
Below you can find the CFT restricted countries for Visa in the Gaming Industry.
- Burkina Faso
- Cape Verde
- Cote d’Ivoire
- El Salvador
- Hong Kong
- Lao Peoples Democratic Republic
- Puerto Rico
- San Marino
- Saudi Arabia
- Sri Lanka
- Tanzania, United Republic of
- Trinidad and Tobago
- United States
Below you will find the CFT allowed countries for Visa in the Crypto currency Industry. All the remaining countries are restricted:
- Croatia (local name: Hrvatska)
- Czech Republic
- Slovakia (Slovak republic)
- United Kingdom
Below you can find the OCT supported countries for Mastercard in the Gaming Industry.
- Czech Republic
- San Marino
- United Kingdom (including the Channel Islands & Isle of Man)